Staffing Industry Benchmarks
2024 Staffing Client NPS Benchmark
Scaled Answer Options; 0 to 10 & I Don't Know: 0 = Not at all likely, 10 = Extremely likely
NPS 45%
Based on your most recent experience, how likely would you be to recommend [brand] to a friend of colleague?
2024 Staffing Client Satisfaction Driver Benchmarks
Percent of clients that answered "Yes". Not including: No and N/A.*
Issue Resolution 81%
Have issues you've had been resolved in a timely manner?
Requirements 95%
Does [brand] submit multiple qualified candidates that match you requirements?
Culture Fit 94%
Does [brand] submit candidates who would be a good culture fit for your team?
Timeframe 92%
Does [brand] submit candidates within the expected timeframe?
Expectations 96%
Does [brand] set realistic expectations regarding the open positions you have them work on?
Quality 57%
The firms always delivers high-quality, error-free work.
Responsive 69%
Contacts at the firm always return my phone calls and emails within 24 hours.
*Based on ClearlyRated 2024 Staffing Buyer Study
2024 Staffing Sector data is from the 2024 Staffing Buyer Study by ClearlyRated.
2024 Staffing Talent Satisfaction Benchmarks
Questions / Benchmarks
Percent of clients that answered "Yes". Not including: No and N/A.
NPS 30%
Based on your most recent experience, how likely would you be to recommend [brand] to a friend of colleague?
Issue Resolution 80%
Have issues you've had been resolved in a timely manner?
Responsiveness 78%
Have all your calls and emails received a response from [brand] within 24 hours?
Position Description 85%
Was your current or most recent position accurately described to you prior to starting?
Treatment 90%
Were you treated well by the organization with which you were placed on your current or most recent assignment?
Communication 88%
They set expectations about how best to communicate with them throughout the process.
Familiarize
They worked to get to know me as a person. 75%
They helped me prepare me for the interview. 62%
They acknowledged they received my materials (application, resume, etc). 91%
Performance Feedback 61%
I was given feedback and coaching throughout the assignment.
24 Hour Response 78%
Any emails or phone calls were returned within 24 hours.
Contract Prior To End of Assignment 74%
Someone contacted me prior to the end of my assignment about the upcoming transition.
*2024 Job Candidate Sentiment Study by ClearlyRated and ASA
2021 Staffing Internal Employee Satisfaction Benchmarks
Questions / Benchmarks
Scaled Answer Options; 0 to 10 & I Don't Know: 0 = Not at all likely, 10 = Extremely likely
NPS 57%
If asked, how likely would you be to recommend [brand] as a good place to work to a friend or family member?
Scaled Answer Options; 0 to 10 & I Don't Know: 0 = Strongly Disagree, 10 = Strongly Agree
Optimism 8
I am optimistic about what the next year has in store for me working at [brand].
Community 8.8
I enjoy working with my colleagues at [brand].
Fairness 7.1
My compensation package (salary, bonuses, and benefits) is fair compared to people who do similar work at other companies.
Recognition 8
I receive recognition when I do my job well.
Advancement 7
There are opportunities for advancement for me within my firm
Feedback 7.7
I receive feedback in a timely manner from my immediate manager on my performance.
Pride 8.6
I am proud to work for [brand].
*2021 State of the Staffing Professional Study by ClearlyRated, CareerBuilder, and ASA
