Best of Staffing Webinar from Inavero

From Service Measurement to Service Excellence | Using NPS® to drive client, talent, and firm development

Most staffing firms claim to provide excellent service to their clients and talent. Those that are truly intentional about it, however, see transformational results in day-to-day operations as well as how they’re positioned in the market. In this joint presentation, Inavero’s Eric Gregg and Butler Street’s Mary Ann McLaughlin will explore why service quality matters; the impact it can have on factors such as client development, talent development, company culture, and differentiation in the marketplace; and how to measure it with the Net Promoter® Score methodology. Attendees will walk away with a clear understanding of how to measure service quality in their own firms, best practices for addressing feedback from clients and talent, and practical ideas for harnessing feedback for firm transformation and growth.