Client Services Webinar
OnDemand
The Wallflower of NPS Don’t Overlook Your 7 & 8s
Presented on April 23, 2019
If you have surveyed with us before, you know how much we preach celebrating service wins, recognizing shout outs and following up with detractors. But what about those other responses? Your passives. This 20-minute webinar dives a little deeper into the impact these responses have on your business and some best practices on moving them from “meh” to “wow”!
Presented by ClearlyRated’s Emilie Clemis, Account Manager, and Lauren Petersen, Director of Client Services, this webinar provides a crash course on how to communicate to your team why passives should not be overlooked.
This webinar covers:
- How to identify passives
- What the different behaviors are that we see in passives vs. promoters or detractors
- The financial impact passives have on your business