AI Insights:
Open-Ended Feedback

Analyzes the open-ended feedback you receive in your surveys to spot patterns and themes.

Gleaning actionable insights from open-ended feedback can be time consuming. Our new AI tool sorts, categorizes, and ranks your feedback for you - automatically.

The Details

Automatically categorizes, sorts, and ranks sentiment analyzed from the open-ended feedback in your surveys
The categories into which the AI sorts the feedback are industry-specific (Staffing, Accounting, Legal, etc) - based on research from our Analytics team. These broad categories will be used in future product releases for industry-specific benchmarking.
No setup required! AI insights automatically show up on each survey's Survey Overview page once you've opted-in to our AI features
Analyzes two open-ended questions:
- Service Insights: "What is the primary reason behind the rating you provided?"
- Suggestion Question: "What, if anything, could [BRAND] do differently to increase the value you receive from them?"
Sorting is based on the frequency of each category the tool identifies
Drill down into each category by clicking to see sub-categories and links to full responses
No survey respondent identifying data is used in the analysis - only the survey responses themselves
Log in to your dashboard to get started!